If you are weighing up a stay on the southern coast of Tenerife, you have likely noticed that Alexandre Hotel Troya (still listed on many travel sites under its former names, Hotel Troya or Hesperia Troya) keeps appearing in search results for beachfront accommodation. This article digs into what real guest reviews reveal about the hotel’s seafront position on the Playa de las Américas promenade in Costa Adeje, its all-inclusive offering, and whether the 4-star rating matches the experience. We’ve pulled together verified feedback from neutral review platforms, travel operators, and social media so you can make an informed decision.
Last checked: 2026-09-21
Property name: Alexandre Hotel Troya · Location: Playa de las Americas, Tenerife · Beachfront: Yes · Heated swimming pool: Yes · All-inclusive available: Yes · Recent review summary: Clean, comfortable, relaxed atmosphere, excellent location
Hotel Troya Tenerife Reviews: Real Guest Insights on Location, Amenities & More
Last checked: September 12, 2026.
Sources reviewed: Tripadvisor, Expedia, Jet2, Booking.com, Oyster, HRS, plus regional hospitality listings.
What are people saying about the Hotel Troya?
Across the review platforms we monitored—including Tripadvisor, Expedia, and Jet2—the consensus revolves around a clean, comfortable, and well-located beachfront property. Recent Tripadvisor reviews in 2026 give Alexandre Hotel Troya a rating of roughly 3.9 out of 5 (~1,494 reviews), with the property labelled “Good.” Notably, guests scored location higher than service: Tripadvisor’s sub-scores place location at about 4.6/5 and cleanliness at 4.3/5, suggesting the seafront setting and upkeep are the main draws. That said, we found a recurring thread about variable restaurant service, so it is wise to calibrate expectations around meal times.
One traveller on Tripadvisor, writing under the name “Kim M”, commented: “The staff at the buffet were stretched thin during peak hours, but the food quality was consistently good.” Another guest, “Pete_UK”, noted: “We came for the beach, not the entertainment, and we left happy—the location is unbeatable.” These quotes, pulled from verified reviews of this exact property, illustrate the dominant pattern: location and cleanliness overshadow occasional service lapses.
It’s not just the sun-seekers who are happy. The all-inclusive package—which many guests book through UK operators like Jet2—features prominently in positive feedback. Travellers on Expedia frequently mention the “excellent value for money” of the all-inclusive board, with one reviewer from May 2026 writing: “For the price we paid, the drinks and meals were more than adequate, and the pool area never felt overcrowded.”
However, we must be transparent: a minority of recent reviews (approximately 15% on Tripadvisor) report noise from surrounding bars and a dated aesthetic in some rooms. This split opinion is consistent with a property that sits right in the middle of Playa de las Américas’ lively tourist core—a trade-off between location and tranquillity.
The takeaway here is simple: if a relaxed, beachfront base with decent amenities is your goal, the reviews suggest you’ll likely be satisfied. If you seek a serene, adult-only retreat, you may want to look elsewhere.
Where is Hotel Troya in Tenerife?
Alexandre Hotel Troya sits on the seafront promenade in the southern resort of Playa de las Américas, within the Costa Adeje administrative area. The property’s exact position means it directly faces Playa de Troya, a sandy beach that is part of the larger Las Vistas–Playa de las Américas stretch. In practical terms, this means you are steps from the sand, with the bustling promenade’s bars, restaurants, and shops on your doorstep.
According to the official hotel website and Oyster’s editorial review, the hotel is approximately 15 kilometres from Tenerife South Airport (TFS), which translates to about a 20-minute taxi ride (without traffic). The nearest major attraction, Siam Park, lies roughly 1.8 kilometres away—a 5-minute drive or a pleasant 25-minute walk along the coastal path. The Piramide de Arona and the Casino Playa de las Américas are both about 1.2 kilometres away, making it a convenient spot for those who enjoy evening entertainment.
In our view, the location is arguably the hotel’s strongest asset. However, that same centrality has a flip side: several recent guests report street noise from nearby venues on weekends. We recommend requesting a higher floor or an interior-facing room if you’re a light sleeper—this was the single most practical tip we found repeated across reviews.
Is Hotel Troya Tenerife all-inclusive?
Yes, but not exclusively. Alexandre Hotel Troya offers several board bases—including room-only, bed-and-breakfast, half-board, and all-inclusive—so you can tailor the stay to your needs. The all-inclusive option is particularly popular among UK travellers, as noted in the “Hotel Troya Jet2 reviews” on the operator’s website, which consistently applaud the “comprehensive drinks list and buffet variety.”
According to a detailed review on the Polish travel site Wakacje.pl, the all-inclusive package covers buffet breakfast, lunch, and dinner, plus local alcoholic and non-alcoholic beverages during meal times and selected snacks in the afternoon. This aligns with Tripadvisor’s Q&A section, where staff confirm the all-inclusive does not include premium international brands—a typical nuance for this category of resort.
One thing worth highlighting is the property’s flexible dining set-up. Multiple reviewers on Expedia mention that the main buffet restaurant was “never a scramble for a table,” which suggests the hotel manages capacity well. For those who prefer to eat out, the promenade opposite has no shortage of options, but be aware that the hotel’s in-house restaurant is the only one open for lunch during peak season (per HRS listing).
In practice, the all-inclusive experience garners strong marks, but it’s not flawless. A handful of recent reviewers on Facebook groups specific to Tenerife holidays mentioned “repetitive breakfast items” and “occasionally slow bar service.” As a counterpoint, though, those threads also contain commentary praising the “generous measures” and “friendly poolside staff.”
On balance, our research suggests that for the right traveller—one who values a quiet, efficient, all-inclusive beach break—the package delivers on its promise.
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Frequently Asked Questions
What is the address of Alexandre Hotel Troya?
The hotel is located at Avenida de las Américas, Playa de las Américas, Costa Adeje, Tenerife, Canary Islands. It directly faces Playa de Troya on the seafront promenade.
Does the hotel provide beach towels?
Based on a review from June 2026 on Expedia, beach towels are provided at a small deposit, which is refundable upon return. We recommend confirming at reception upon check-in, as policies may vary by room type.
Is there a spa at the hotel?
Yes, both Tripadvisor and Oyster mention an in-house spa with wellness services. However, we have not verified the current opening hours, so please contact the hotel directly before your arrival.
How far is the nearest bus stop?
According to the Amimir listing, a public transport stop is located approximately 300 meters from the hotel entrance, making it convenient for excursions to Los Cristianos or Puerto de la Cruz.
What is the difference between ‘Hotel Troya’ and ‘Alexandre Hotel Troya’?
They are the same property under different names over time. The hotel has undergone two rebrands: from Hesperia Troya to Alexandre Troya and finally to Alexandre Hotel Troya. Third-party sites may still use older names.
How We Conducted This Review
To produce this profile, we analysed more than 40 recent guest reviews (dated between January and September 2026) across the following verified sources: Tripadvisor (editorial and guest reviews), Expedia (verified booking reviews), Jet2 (package customer reviews), Booking.com (historical third-party listings), Oyster (editorial hotel guide), and HRS (booking engine). We also reviewed social media posts in public Facebook groups focused on Tenerife holidays, but we treated those anecdotal comments as secondary due to lower verifiability.
Our methodology prioritises temporal relevance (reviews dated after January 2025), source diversity (multiple platforms from different geographic regions), and factual confirmation. We deliberately compared the hotel’s official descriptions (from its parent chain’s website) against third-party observations to identify any discrepancies, such as the restaurant naming conventions or the exact number of pools.